How do we collect and use Personal Information?
We receive and store any information you knowingly provide to us. For example, when you enroll in one of our plans, you provide us with some information about you, including your name, address, age, and if applicable, names and ages of your immediately family members. When you purchase coverage through the Site, the information that we collect will be used to associate your Account with your plan enrollment information. MST also maintains data that has been provided to us or uploaded to MST by you, our member, as well as our “Business Associates” (those vendors who perform work on our behalf for the purpose of payment, treatment, or healthcare operations – and who have written agreements with us that specifically indicate how they will protect your information). We maintain claims information, information about prior coverage that you’ve had and any other information needed to provide you with the insurance services that you need. In some cases, we may request additional consent from you if we think that there is other information that will help us better coordinate your care or better personalize it towards your needs.
If you have provided your contact information to us, we may use that information to contact you for marketing and promotional purposes by various means, including regular mail, email or telephone. You may receive messages about other programs sponsored by MST or its Business Associates. You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any program or service relating to a Business Associate or affiliated business of ours, please review all such business’ or websites’ policies. We may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more interesting and improve our services. We may also use your information to notify you about payment information and/or to communicate with you about your Account. You will have the ability to opt out of any marketing or advertising communications, but we may still send you communications relating to your Account for purposes important to the Services, such a payment reminder.
Other information; “cookies” and “tags”?
You should also be aware that when you use our Site, we collect certain “usage data,” such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information of our Services.
We may also collect, or receive from third parties, information based on your IP address that provides us your geolocation data in order to identify relevant markets for users down to a zip code level of detail and to provide a better mobile experience. We do not store, sell, disclose or use this data to serve advertisements.
How do we share Personal Information?
We do not rent or sell your Personal Information in personally identifiable form to anyone. We may share your Personal Information with third parties as described in this section.
MST will not sell, license, transmit or disclose outside of MST the information you provide to us unless (a) expressly authorized by you, (b) necessary to enable our Business Associates to perform certain functions for us, or (c) required or permitted by law. In all cases, we will disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided and as necessary to assist us. MST takes the Health Insurance Portability and Accountability Act of 1996 (HIPAA) seriously and provides appropriate safeguards to your personal health information (PHI) – this includes your name, address, social security number, e-mail address, telephone number and claims data.
We may de-identify your Personal Information so that you are not identified as an individual, and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual person.
We will retain your information for as long as your Account is active or as needed to provide you with services. Notwithstanding any provision to the contrary, we will retain, access, use and disclose your information as we believe is necessary to comply with our legal obligations, resolve disputes, enforce our Terms of Service and other agreements, or to protect the rights, property or safety of MST, our employees, our users or others.
Children under 18
Our Site and Services are not intended to be used by children under 18 years old. You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not use the Site or Services. We do not knowingly collect Personal Information from, or target our Site or Services to, children under the age 18. We understand that there may be exceptions to this rule including, but not limited to, children who are emancipated. If we discover that the Site is being used inappropriately, we may disable the user ID so that the individual may no longer access our Site.
We welcome your comments or questions about our Site and Services. You can email your comments to our customer service center at email@example.com. We will share your comments and questions with our customer service representatives and those employees most capable of addressing your questions and concerns. Please note that your e-mail, like all non-encrypted Internet e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use e-mail to communicate information to us that you consider confidential. If you wish, you may contact us instead by telephone at (800) 827-4695.
How can you stop receiving e-mails?
Each marketing email we send to you contains an unsubscribe link through which you may easily opt-out of receiving future commercial emails from us. If you do not wish to receive additional commercial emails from MST, simply click the unsubscribe link and follow the instructions to unsubscribe your e-mail address. If you have unsubscribed but continue to receive e-mail from us or from one of our customers, you may report this to us by calling (800) 827-4695 or emailing us at firstname.lastname@example.org. Please note that unsubscribe requests may take up to 7 – 10 days to process. You will have the ability to opt out of any marketing or advertising communications, but we may still send you communications relating to your Account for purposes important to the Services, such as a payment reminder.
Linking to other sites?
From time to time, MST may provide links to other websites that we think might be useful or interesting – these are not owned or controlled by MST and may be subject to separate terms and conditions and privacy policies. While we try to be proactive and ensure that appropriate protections are in place, we cannot be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various non-MST websites do not constitute or imply endorsement by MST of these websites, any products or services described on these sites, or of any other material contained in them.
MST has adopted and adheres to stringent security standards designed to protect non-public personal information at myers-stevens.com against accidental or unauthorized access or disclosure. Among the safeguards that MST has developed for this Site are administrative, physical and technical barriers that together form a protective firewall around the information stored at this Site. We are committed to being HIPAA compliant and ensuring that our Business Associates meet the same standards.
What Personal Information can I access?
If you have any questions about viewing or updating information we have on file about you, please contact us at email@example.com. Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of Personal Information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a California resident and would like a copy of this notice, please submit a written request to: firstname.lastname@example.org.
What choices do I have?
You can use certain features of the Services without registering, thereby limiting the types of information that we collect. You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.
FOR FURTHER INFORMATION
If you have questions or need further assistance regarding this Policy, you may contact MST’s Office by writing to:
Myers-Stevens & Toohey & Co., Inc.
Attn: Privacy Officer
26101 Marguerite Parkway
Mission Viejo CA 92692
or by calling